Unleash Our Features to Drive Your Growth
Establish a strong connection with your prospects and boost sales pipeline with Augutech’s outbound software solution. Start dialing and connecting with prospects.
Let Augutech transform your business operations and improve customer satisfaction by embracing the power of omnichannel at an unprecedented level for your call center.
Ensure the security of your customers’ sensitive information by redacting your calls and maintaining PCI Compliance at all times in your business operations.
Discover Our Features & Drive Growth
Inbound Queue's & Intelligent IVR
Create and configure inbound queues to route calls to specific agents or agent groups. Configure custom IVR’s allowing customers to select options that will route the call appropriately.
Live Agent Floor Monitoring
Monitor all agents in real time from one screen with the ability to view their previous calls, listen, and barge in on calls.
Live Call Transfers
Utilize Augutech’s internal/external live transfer options to cold, warm, or 3-way transfer calls to specific agents, agent groups, or third party organizations.
Agent & Dial List Prioritization
Designate select agents to specific list queues aligning skill level with lead importance. Combine select percentages of multiple lists using Augutech “List-Mix” feature.
Answering Machine Detection
Accurate detection of a live person or voicemail. Once activated, the system will filter out up to 86% of answering machines, and only connect agents to live calls.
Automated Emailing & SMS
Signature email templates and texts automatically sent to prospects based on the outcome of the call.
Do Not Call Lists
Import, export, filter, and edit an internal DNC list for comprehensive telemarketing compliance.
Administrators have the ability to dial multiple lead lists, refresh lead lists, mix lead lists, control the dialer count, search leads, edit/upload leads, and much more.
Reporting & Analytics
Access detailed reporting metrics, real-time and historical reports, dashboards, campaigns, leads and calls to effectively manage the contact centers work flow.
System Security Protocol
Prevent agents from signing in from unsecured locations by using Augutech’s powerful IP restrictions and firewall protocols.
Blended Inbound & Outbound
Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency.
Custom ACD-Queue Strategies
Prioritize agent tiers, round-robin queues, skill routing, next-available statutes, or IVR-sync to best service leads and customers.
Call Recording & Redaction
Unlimited storage of all call recordings for compliance & quality assurance, or training purposes. Redact sensitive customer information for PCI compliance.
Google Maps & Zillow
Agents can utilize Google maps to automatically pull up the leads address and qualify the residence.
Streamline Your Call Center Business
Drive Operational Efficiencies
We specialize in optimizing call center operations and developing custom solutions to meet your specific goals. Our expertise mobilizes contact centers of all sizes to create strong customer connections.