Features

Software Features

Unpack Augutech's software capabilities & start increasing productivity

Uncover improvement opportunities and leverage them to enhance performance through robust reporting and tailored business intelligence designed specifically for contact centers. Our contact and call center analytics software offers a range of capabilities, including real-time and historical data insights, pre-built and customizable metrics, reports, and dashboards, as well as a unified, carefully curated data repository.

Sophisticated omnichannel call flows.

Skyrocket outreach with uncapped dial speeds.

#1 Fastest Growing Dialer

Tailored towards your industry

Unlock enhanced operational visibility with real-time insights into your agents and operations, empowering you to make informed decisions and drive performance excellence.

Inbound Queue's & Intelligent IVR

Create and configure inbound queues to route calls to specific agents or agent groups. Configure custom IVR’s allowing customers to select options that will route the call appropriately.

Reporting & Analytics

Access detailed reporting metrics, real-time and historical reports, dashboards, campaigns, leads and calls to effectively manage the contact centers work flow.

Lead control

Administrators have the ability to dial multiple lead lists, refresh lead lists, mix lead lists, control the dialer count, search leads, edit/upload leads, and much more.

Live agent floor monitoring

Monitor all agents in real time from one screen with the ability to view their previous calls, listen, and barge in on calls.

Outbound Dialing

In-Depth Outbound Capabilities

Establish a strong connection with your prospects and boost sales pipeline with Augutech’s outbound software solution. Start dialing and connecting with prospects.

Agent & dial list prioritization

Designate select agents to specific list queues aligning skill level with lead importance. Combine select percentages of multiple lists using Augutech “List-Mix” feature.

Answering machine detection

Accurate detection of a live person or voicemail. Once activated, the system will filter out up to 86% of answering machines, and only connect agents to live calls.

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Predictive & Power dialer

Gain full control of connectivity rates within the contact center. Selecting from the options to dial in Predictive, Power, Preview, or Progressive mode.

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Google maps & Zillow

Agents can utilize Google maps to automatically pull up the leads address and qualify the residence.

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Do not call lists

Import, export, filter, and edit an internal DNC list for comprehensive telemarketing compliance.

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Inbound Operations

Comprehensive Omnichannel Features

Let Augutech transform your business operations and improve customer satisfaction by embracing the power of omnichannel at an unprecedented level for your call center.

Custom ACD-Queue strategies

Prioritize agent tiers, round-robin queues, skill routing, next-available statutes, or IVR-sync to best service leads and customers.

Call recordings & redactions

Unlimited storage of all call recordings for compliance & quality assurance, or training purposes. Redact sensitive customer information for PCI compliance.

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Blended capabilities

Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency.

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Live call transfers

Utilize Augutech’s internal/external live transfer options to cold, warm, or 3-way transfer calls to specific agents, agent groups, or third party organizations.

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Do not call lists

Prevent agents from signing in from unsecured locations by using Augutech’s powerful IP restrictions and firewall protocols.

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FAQs

Frequenly asked questions

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.

Is there a free trial available?

You can reach out to a specailist and, we’ll provide you with a free, personalized 30-minute demo call to get you up and running the way you need to.

Can I change my plan later?

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

How soon can I be operational?

Our system typically takes 1-2 weeks to launch, but its turnkey nature allows for expedited launches within one day if needed, providing enhanced flexibility for the customer.

Do you have a referral program?

Absolutely, we're proud to offer a referral program. Reach out to one of our specialists, and we'll be delighted to determine if you qualify.

What equipment is required?

At Augutech, we conduct a comprehensive provisioning process to ensure that you have all the necessary requirements to fully utilize our software.

Does Augutech have any long-term contracts?

We provide both monthly agreements and long-term contracts to suit your needs. Depending on your setup, our flexible plans enable you to scale and grow seamlessly.